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1. Introduction

This Privacy Policy details how CourseQue Training Systems Limited of 48 Marunden Green, Slough, England SL2 2DU and its associated businesses collect, use and process personal data provided to us. If you have any questions on this Privacy Policy or otherwise relating to how we process your personal data you can contact us at ask@setpatrol.com

This Privacy Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy Policy, please do not provide your personal data to us.

We may update this Privacy Policy from time to time at our discretion and in particular to reflect any changes in applicable laws. If we do so, and the changes substantially affect your rights or obligations, we shall notify you if you have a registered account. Otherwise, you are responsible for regularly reviewing this Privacy Policy so that you are aware of any changes to
it.

We are the controller of the personal data provided to us for the purposes of applicable data protection legislation.

2. Whose personal data do we collect?

By personal data we mean identifiable information about you, such as your name, email address, gender, age, mobile and home telephone number and your IP address.

We do not collect special categories of personal data about you.

Information you provide to us

From time to time you may provide personal data to us. This may be because you wish to:

  •  use our website;
  •  request that we provide lessons to you or your child through our online portal;
  •  provide ID documents to us so that we can verify your identity;
  •  provide services to us, including as a tutor;
  •  apply to us for work;
  •  agree to receive marketing communications from us;
  •  interact with us through social media; and
  •  otherwise contact us including with queries, comments or complaints.

 

You may provide personal data to us directly, or to us through our social media platforms.

We shall process all such personal data in accordance with this Privacy Policy. Certain personal data is mandatory to be provided to us in order that we can fulfil your request, for example to enable us to provide lessons to you, and we shall make this clear to you at the point of collection of the personal data.

All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identity fraud, we will record this and we may also report this to the appropriate authorities.

At our request, you shall promptly provide evidence of your identity. If you wish to provide tutoring services, you agree that we shall use all personal data you provide to us to obtain a police clearance certificate or similar approval to work with children.

When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

Much of the personal data we collect relates to our students who are children. We require a parent or guardian also to provide their personal information and we shall contact the parent or guardian instead of the student for all issues relating to the student. We shall also therefore share the parent or guardian’s information with the tutor in accordance with paragraph 4 below.

Information we automatically collect about you

When you use our website, we automatically collect and store information about your device and your activities. This information could include:

  • technical information about your device such as type of device, web browser or operating system;
  • your preferences and settings such as time zone and language; and
  •  how long you used the website and which services and features you used.

 

Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please see our Cookies Policy.

Information we receive from others

We may also receive personal data about you from our subcontractors and agents such as companies we engage to provide IT services or payment services to us.

If we reasonably believe that any of the personal data you have provided to us is inaccurate, we may receive further personal data from third parties, confirming or otherwise, your identity.

3. Lawful use of your personal data

We will use your personal data only where we have a lawful basis to do so. The lawful purposes that we rely on under this Privacy Policy are:

  • consent (where you choose to provide it);
  •  performance of our contract with you;
  •  compliance with legal requirements; and
  •  legitimate interests. When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests.

 

If you wish to provide tutoring services through CourseQue, we shall process your personal data to enable that to happen in accordance with our Tutor Terms and Conditions.

If you wish to purchase tutoring services from CourseQue we shall process your personal data to enable that to happen in accordance with our Terms and Conditions of Tutoring Services.

We may from time to time need to use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety.

We may also use your personal data for our legitimate interests including:

  • to improve our website and tutoring services;
  •  in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
  •  to deal with any questions or comments you raise;
  •  for audit purposes; and
  •  to contact you about changes to this Privacy Policy as set out above.

 

4. Who do we share your data with?

Given the nature of the services we provide, we may provide details about a student’s parent or guardian to a tutor. That tutor acts as our processor of the personal data and agrees only to use the personal data to provide tutoring services to a student. If you are a student, or their parent or guardian and you have any concerns about how a tutor is processing a student’s personal data, you should contact us and we shall try to resolve the issue.

For our legitimate interests, we may share your personal data with our sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including IT service providers, payment providers, accountants, auditors and lawyers.

We shall provide our sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.

5. Where we hold and process your personal data

Some or all of your personal data may be stored or transferred outside of the United Kingdom or European Economic Area (the EEA) if for example, if our email server is located in a country outside the United Kingdom or the EEA or if any of our sub-contractors are based outside of the United Kingdom or the EEA.

Where your personal data is transferred outside the United Kingdom or the EEA, it will only be transferred to countries that have been identified as providing adequate protection for personal data or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to USbased third parties).

6. Security

We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. In particular, access is restricted to employees who need to know your personal data, and we use appropriate password protection and appropriate strong encryption electronic measures within our electronic data management
systems.

However, unfortunately, because of the nature of electronic storage, we cannot promise that your personal data or any other data you provide to us will always remain secure. If there is a security breach, we will do all that we can as soon as we can to stop the breach and minimize the loss of any data.

7. Marketing

You may consent to receive marketing email messages from us about our services and business. You can choose to no longer receive marketing emails from us by contacting us or clicking unsubscribe from a marketing email. Please note that it may take us a few days to update our records to reflect your request.

If you ask us to remove you from our marketing list, we shall keep a record of your name and email address to ensure that we do not send to you marketing information. We will still contact you as necessary about your account.

8. Your rights

You have a number of rights under applicable data protection legislation. Some of these rights are complex, and not all of the details have been included below. Further information can be found here. Please note, that if you are a parent or guardian, you can exercise these rights on behalf of your child, but please note we may ask you for proof of identity before we respond fully.

  • Right of access: You have the right to obtain from us a copy of the personal data that we hold for you.
  •  Right to rectification: You can require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.
  •  Right to portability: You can request that we transfer your personal data to another organisation.
  •  Right to restriction of processing: In certain circumstances, you have the right to require that we restrict the processing of your personal data.
  •  Right to be forgotten: You also have the right at any time to require that we delete the personal data that we hold for you, where it is no longer necessary for us to hold it. However, whilst we respect your right to be forgotten, we may still retain your personal data in accordance with applicable laws.
  •  Right to stop receiving marketing information: You can ask us to stop sending you information about our business, but please note we shall continue to contact you in relation to any matters relating to your SetPatrol account, if you have one.

 

You may be able to exercise some of these rights within your account on the website.

We reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive.

If you have any complaints in relation to this Privacy Policy or otherwise in relation to our
processing of your personal data, please tell us. We shall review and investigate your complaint and try to get back to you within a reasonable time. You can also contact the Information Commissioner, see www.ico.org.uk or if you are based outside of the United Kingdom, please contact your local regulatory authority

9. Retention of personal data

Subject to the provisions of this Privacy Policy, we will retain personal data in accordance with applicable laws.
In particular, we shall retain your personal data for as long as you have an account on our website. However, we may also be required to retain personal data for a particular period of time to comply with legal, auditory or statutory requirements, including requirements of HMRC in respect of financial documents.
Where we have no legal basis for continuing to process your personal data, we shall either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

10. General

If any provision of this Privacy Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

This Privacy Policy shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.

Last updated: March 2020

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